Cancel a subscription
You can cancel a paid subscription from the Customer Portal. Cancellation stops the next renewal and the paid plan remains available until the end of the current billing period. Deleting an account does not replace cancellation of an active subscription.
Refund eligibility
CrawlVolt reviews requests involving duplicate charges, an incorrect plan or billing period, a material failure to provide the paid service, or another situation where applicable law requires a refund.
Ordinary cancellation, unused credits or reduced usage do not automatically produce a prorated refund after a billing period has started, unless a signed order or mandatory law provides otherwise.
Request a review
Email support@crawlvolt.com from the account email as soon as possible and preferably within 14 days of the charge. Include the Stripe invoice or receipt reference, the reason for the request and any relevant CrawlVolt request ID. Never send payment-card details, passwords or API keys.
Review and payment timing
CrawlVolt aims to acknowledge a complete billing request within two business days and communicate a decision within five business days. Approved refunds are returned to the original payment method through Stripe. The customer's bank controls the time needed for the credit to appear.
Mandatory rights
This policy does not exclude or reduce rights that cannot legally be waived. Where mandatory consumer, tax or payment rules apply, those rules take priority over this policy.